Overview
Hyperliquid ® is a Layer-1 blockchain + exchange that provides on-chain order books for fast, low-fee trading and advanced perp/spot instruments. You can access the web app directly at app.hyperliquid.xyz. :contentReference[oaicite:0]{index=0}
Login methods
- Connect with EVM/Wallet — connect your MetaMask / wallet and sign the enable/trading transactions. :contentReference[oaicite:1]{index=1}
- Email login (magic code) — enter your email, receive a 6-digit code, and verify to create an account tied to that email. :contentReference[oaicite:2]{index=2}
Common login problems & fixes
If you see "login not working" or stuck screens, try these steps before submitting a ticket:
- Clear browser cache / try an incognito window.
- Disable browser extensions or ad-blockers that may block popups or wallet prompts.
- Switch networks or try an alternative wallet—some issues are caused by network misconfiguration. :contentReference[oaicite:3]{index=3}
- If email code doesn’t arrive, check spam, wait a few minutes, or request the code again; review your mail provider logs if needed.
2FA, account recovery & error connecting
If you lost TOTP/2FA, Hyperliquid's support flow and docs describe the supported recovery options (submit a request via the Help Center or follow the docs guide). For API or external app connection errors (error connecting account), ensure you have the right approvals and signed transactions in your wallet. Official docs & support are the primary resource. :contentReference[oaicite:4]{index=4}
Hyperliquid ® Help & Support
Official resources:
- Hyperliquid ® App (login). :contentReference[oaicite:5]{index=5}
- Hyperliquid ® Docs / GitBook (guides & troubleshooting). :contentReference[oaicite:6]{index=6}
- Hyperliquid ® Support / Help Center — submit tickets and read FAQs. :contentReference[oaicite:7]{index=7}
- Hyper Foundation (project homepage). :contentReference[oaicite:8]{index=8}
Security notes
Beware of phishing/fake sites and fake "reward" pages. Only use official domains (app.hyperliquid.xyz, gitbook docs, Zendesk help). If prompted to sign suspicious transactions that transfer funds, do not approve them. Report scams to the support center. :contentReference[oaicite:9]{index=9}
FAQ (5 — quick answers)
- Q: Why didn't I receive the email login code?
- A: Check spam, wait a few minutes, retry, and ensure your email provider isn't blocking messages. If still blocked, open a support request. :contentReference[oaicite:10]{index=10}
- Q: My wallet won't connect — what now?
- A: Try clearing cache, different browser, disable extensions, ensure wallet network settings are correct, and sign the "Enable Trading" transaction. :contentReference[oaicite:11]{index=11}
- Q: How do I reset 2FA?
- A: Follow the recovery instructions in the Help Center or submit a ticket with proof of ownership; do not share secret codes publicly. :contentReference[oaicite:12]{index=12}
- Q: App shows "error decline" when trading?
- A: Check wallet approvals, sufficient token balance, network congestion, and that you’ve signed the required on-chain transactions. If persistent, capture screenshots and contact support. :contentReference[oaicite:13]{index=13}
- Q: Where to report scams or stolen funds?
- A: Report immediately via the official Help Center and community channels; collect tx hashes and evidence. Real recovery is difficult, but reporting helps block fraud vectors. :contentReference[oaicite:14]{index=14}